Refund Policy

You can ask for a full refund of a pass at any time until that event's full match is published on the Site. Use the "Request a refund" button on your account page or in your order email, or write to support@heavyhittersonly.live.

Once the full match is available, the pass has been delivered and is no longer refundable, except where the law requires otherwise or where the content cannot be played because of a problem on our side that we cannot fix.

If you live in the European Union or the United Kingdom: by buying a pass you ask us to give you access to digital content, and you acknowledge that you lose your 14-day right of withdrawal once the full match is made available to you. Until then, section 1 applies.

If an event moves to a new date, your pass stays valid; you can still ask for a refund until the full match is released. If an event is cancelled, we refund the pass or, where we offer it, move it to another event of your choice.

For bundles (one pass that includes more than one event) the refund covers the amount you paid. Free or complimentary passes have no refundable amount. Discount codes are not exchangeable for cash.

We process refund requests within 5 business days. The money goes back to the original payment method (card through Stripe, or PayPal); your bank may take a few more days to show it. When a refund is processed, access to that event is removed.

Email: support@heavyhittersonly.live